Terms & Conditions

Please read these Terms & Conditions carefully before using Auresana Horizon. By accessing our website, creating an account, submitting an inquiry, applying for a service, booking an advisory engagement, making a payment, or using any part of our platform, you agree to comply with these Terms.

1. Acceptance of Terms

By accessing, browsing, registering for an account, submitting applications, purchasing services, engaging advisory services, or using any feature of Auresana Horizon, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should discontinue use of the platform immediately.

2. Services Provided

Auresana Horizon provides professional services that may include:

• Business and investment advisory services
• Property acquisition and property-related transaction support
• Consulting and strategic planning services
• Application processing and service facilitation
• Information resources and customer support
• Other related professional services

The availability of services may vary by jurisdiction, eligibility requirements, service type, operational capacity, and applicable regulations.

3. User Accounts

Certain features may require account registration. Users are responsible for:

• Providing accurate, current, and complete information
• Maintaining the confidentiality of account login credentials
• Protecting access to their account
• Updating information when necessary
• All activity occurring under their account

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or create security, legal, or operational concerns.

4. Applications, Service Requests & Purchases

Submission of an application, inquiry, advisory request, property interest, or purchase request does not guarantee acceptance, approval, service delivery, property availability, pricing confirmation, or transaction completion.

Applications, purchases, and service requests may be subject to:

• Eligibility review
• Document or identity verification
• Additional information requests
• Availability constraints
• Price review or revised quotations
• Regulatory, legal, or compliance requirements

5. Payments & Billing

Certain services, applications, bookings, advisory engagements, or purchases may require payment before processing, scheduling, approval, fulfillment, or final delivery.

Users agree that:

• All payment and billing information provided is accurate
• Authorized payment methods may be charged for selected services
• Pricing may be updated where necessary before final confirmation
• Applicable taxes, fees, processing charges, or third-party costs may apply
• Payment confirmation does not automatically guarantee approval of every request

Payment processors such as Stripe, Paystack, or other approved providers may be used to facilitate transactions. Auresana Horizon does not store full payment card details on its own servers.

Refunds, where applicable, are governed by the specific service agreement, transaction terms, or applicable law.

6. Refund Policy

Certain services, applications, advisory engagements, consultations, assessments, intake processes, verification procedures, bookings, subscriptions, property transactions, or other services offered by Auresana Horizon may require payment before review, scheduling, processing, qualification, approval, fulfillment, or delivery.

Users agree that:

• All payment and billing information provided is accurate and authorized
• Authorized payment methods may be charged for selected services and engagements
• Pricing, quotations, estimates, or fees may be updated where necessary before final confirmation
• Applicable taxes, processing fees, third-party charges, currency conversion costs, or governmental fees may apply
• Payment confirmation does not automatically guarantee acceptance, approval, eligibility, qualification, scheduling, or completion of any service
• Intake & Verification Fees are non-refundable once payment has been received and processing has commenced

Intake & Verification Fees cover administrative review, preliminary assessment, qualification analysis, internal evaluation, file creation, document review, and advisory preparation activities. These services begin shortly after submission and payment and therefore are not refundable, regardless of whether the client proceeds with the engagement, qualifies for a service, changes plans, withdraws an application, or is referred to another provider.

Fees paid for advisory consultations, implementation support, subscriptions, property-related services, business services, relocation services, or other engagements may be subject to separate service agreements, engagement letters, project terms, or written contracts that govern cancellations, rescheduling, credits, refunds, and other payment-related matters.

Payment processors such as Stripe, Paystack, or other approved providers may be used to facilitate transactions. Auresana Horizon does not store full payment card details on its own servers.

Except where required by applicable law or expressly stated in a written agreement, payments made to Auresana Horizon are generally non-refundable after services have commenced, resources have been allocated, consultations have been scheduled, advisory work has begun, or deliverables have been prepared.

Refunds, where applicable, shall be governed by the specific service agreement, engagement terms, transaction conditions, or applicable law.

7. Communications

By providing your contact information, you consent to receive service-related communications from Auresana Horizon.

These communications may include:

• Application updates
• Appointment reminders
• Payment and transaction confirmations
• Customer support communications
• Account notifications
• Service request updates
• Important administrative notices

Users may also receive marketing or promotional communications only where they have expressly opted in. You may opt out of non-essential promotional communications using the instructions provided in the message or by contacting us.

8. Intellectual Property

All website content, branding, logos, graphics, text, documents, images, videos, icons, page layouts, software features, and design elements are owned by Auresana Horizon or its licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any content from the platform without prior written permission.

9. Prohibited Conduct

Users agree not to misuse the platform or services. Prohibited conduct includes:

• Providing false, misleading, or fraudulent information
• Attempting unauthorized access to accounts, systems, or data
• Interfering with website operations or security controls
• Uploading malicious code, harmful files, or unlawful content
• Using the platform for illegal, abusive, or deceptive purposes
• Violating applicable laws, regulations, or third-party rights
• Attempting to manipulate payments, applications, or approval processes

10. Third-Party Services

Our platform may integrate with or link to third-party providers, including payment processors, communication providers, hosting services, analytics tools, mapping services, identity or authentication services, and external websites.

We are not responsible for the content, availability, practices, policies, or performance of third-party services. Your use of those services may be governed by their own terms and privacy policies.

11. Disclaimers

The platform, services, information, listings, documents, and related materials are provided on an "as is" and "as available" basis.

While we strive for accuracy and reliability, we do not guarantee that:

• All information will always be complete, current, or error-free
• Services will be uninterrupted or free from technical issues
• Every application, request, or purchase will be approved
• Property-related offerings will remain available at all times
• Third-party services will remain available or operate without interruption
• Results from advisory or consulting services will meet every expectation

12. Limitation of Liability

To the fullest extent permitted by law, Auresana Horizon, its owners, directors, employees, contractors, partners, and service providers shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the platform or services.

This includes, but is not limited to, losses related to delays, service interruptions, unavailable listings, application outcomes, payment processor issues, data loss, business losses, or reliance on information provided through the platform.

13. Termination

We reserve the right to suspend, restrict, or terminate access to the platform, accounts, services, applications, or communications at our discretion where these Terms are violated or where required for legal, security, compliance, payment, or operational reasons.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect operational, legal, service-related, or platform changes.

Any updated version will be posted on this page with a revised effective date where appropriate. Continued use of the platform after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws in the jurisdictions where Auresana Horizon operates, without limiting any consumer protection rights that may apply under mandatory local law.