Frequently Asked Questions
Find answers to common questions about Auresana Horizon, our advisory services, relocation and settlement support, business and investment guidance, property solutions, payments, customer accounts, documentation, and service workflows.
FAQ Overview
This page explains how our services work, what clients can expect, how applications are reviewed, and how to contact us for further assistance.
This Frequently Asked Questions page is designed to help clients, applicants, customers, partners, and visitors better understand how Auresana Horizon operates. The information below is general in nature and may be supplemented by specific service agreements, engagement terms, transaction conditions, or written communication from our team.
1. General Questions
What is Auresana Horizon?
Auresana Horizon is a strategic advisory and solutions platform that assists individuals, families, entrepreneurs, investors, professionals, organizations, and members of the diaspora with advisory, relocation, settlement, business, investment, property, and related support services.
Who can use your services?
Our services may be used by individuals, families, married couples, entrepreneurs, investors, business owners, corporate executives, professionals, students, retirees, returning members of the diaspora, organizations, and other clients seeking structured guidance or support.
Do you only serve clients in Ghana?
No. While many of our advisory and settlement services are connected to Ghana and Africa-focused opportunities, we may support clients located in different countries depending on the nature of the engagement.
Are your services available online?
Yes. Many inquiries, applications, consultations, payments, account activities, and advisory workflows may be handled online through our website, customer dashboard, email, telephone, SMS, or other approved communication channels.
2. Advisory Services
What advisory services do you provide?
Our advisory services may include Strategic Orientation Advisory, Business & Investment Advisory, Market Entry Advisory, Relocation & Settlement Advisory, Property Advisory, organizational advisory, and other specialized consulting engagements.
What happens after I submit an advisory application?
After submission, your application may be reviewed internally for completeness, suitability, service fit, compliance considerations, and next steps. If appropriate, our team may contact you regarding payment, scheduling, documentation, consultation, or additional clarification.
Does submitting an application guarantee acceptance?
No. Submission of an application, inquiry, form, or payment does not automatically guarantee acceptance as a client. Auresana Horizon may accept, defer, refer, or decline engagements based on suitability, capability, compliance, resource availability, and strategic alignment.
Are advisory recommendations legally binding?
Unless expressly stated in a written agreement, advisory recommendations are provided for strategic guidance and planning purposes. Legal, tax, immigration, financial, medical, or regulated professional advice may require referral to qualified independent professionals.
3. Intake & Verification
Why do I need to complete an intake form?
Intake forms help our team understand your background, objectives, needs, concerns, timelines, budget, documentation, and decision-making structure before an advisory engagement or consultation is scheduled.
What is the Intake & Verification Fee?
The Intake & Verification Fee covers administrative review, preliminary assessment, qualification analysis, file creation, document review, internal evaluation, and advisory preparation activities.
Is the Intake & Verification Fee refundable?
No. Intake & Verification Fees are non-refundable once payment has been received and processing has commenced. These fees cover review and assessment work that begins shortly after submission.
What if I submit incomplete information?
Incomplete information may delay review, qualification, scheduling, or service delivery. Our team may request additional details or documentation before proceeding.
4. Consultations & Deliverables
How are consultations conducted?
Consultations may be conducted virtually, by telephone, in person, or through another approved communication method depending on the service type, client location, and engagement requirements.
Will I receive a written report or plan?
Many advisory engagements may include a written report, assessment, recommendation summary, strategic plan, roadmap, settlement plan, market entry plan, or other deliverable depending on the service selected.
Do you provide implementation support?
Advisory engagements generally provide guidance and recommendations. Implementation support may be available separately where agreed in writing and may require additional fees, timelines, documentation, or third-party involvement.
Can I reschedule a consultation?
Rescheduling may be permitted depending on availability, notice provided, and the terms of the specific service or engagement. Repeated cancellations or missed appointments may affect scheduling priority or require additional fees.
5. Relocation & Settlement Services
Who is Relocation & Settlement Advisory for?
This service may assist individuals, families, entrepreneurs, investors, professionals, retirees, students, and members of the diaspora who intend to relocate, settle, work, invest, retire, study, or establish themselves in Ghana.
What areas can relocation advisory cover?
Relocation advisory may cover settlement readiness, housing strategy, location and neighbourhood recommendations, education considerations, healthcare considerations, banking, administrative requirements, employment, business, lifestyle, community integration, security, and timeline planning.
Can you help with housing or neighbourhood selection?
Yes. Depending on the engagement, we may provide housing strategy, destination preferences, neighbourhood guidance, property search considerations, rental or purchase planning, and recommendations based on lifestyle, budget, security, schools, healthcare, and other priorities.
Do you handle immigration or legal services directly?
We may provide strategic relocation guidance and may refer clients to qualified independent professionals where specialized legal, immigration, financial, tax, healthcare, educational, or technical expertise is required.
6. Business & Investment Advisory
Who is Business & Investment Advisory for?
This service may assist entrepreneurs, investors, business owners, executives, organizations, diaspora investors, and professionals considering business entry, expansion, investment, partnerships, or strategic positioning in Ghana or other target markets.
What does Market Entry Advisory include?
Market Entry Advisory may include opportunity assessment, sector review, business structure considerations, partnership strategy, risk assessment, implementation planning, regulatory considerations, funding readiness, and recommended next steps.
Do you guarantee investment returns?
No. Auresana Horizon does not guarantee investment returns, business success, regulatory approval, funding outcomes, or market performance. Advisory services are intended to support informed decision-making.
Can you help identify business partners?
Depending on the engagement, we may assist with strategic guidance around partnerships, introductions, due diligence considerations, negotiation preparation, and implementation planning. Any partnership arrangement remains subject to independent review and agreement.
7. Property Services
Do you sell or facilitate property opportunities?
Auresana Horizon may provide property-related advisory, property listings, purchase support, transaction coordination, reservation workflows, or referral support depending on the property and service involved.
Can property availability change?
Yes. Property availability, pricing, ownership status, reservation status, and transaction conditions may change at any time due to sales, reservations, legal review, owner decisions, market conditions, or other factors.
Does payment guarantee property ownership?
No. Payment confirmation does not automatically guarantee ownership, transfer, title approval, legal completion, or final delivery unless all applicable transaction requirements, agreements, documentation, and legal processes have been completed.
Should I conduct independent due diligence?
Yes. Clients are encouraged to conduct appropriate legal, financial, technical, and title-related due diligence before completing any property transaction.
8. Payments & Billing
What payment processors do you use?
Payments may be processed through approved third-party providers such as Stripe, Paystack, or other authorized payment processors depending on the service, country, currency, and transaction type.
Does Auresana Horizon store card details?
No. Auresana Horizon does not store full payment card details on its own servers. Payment processors may collect and process billing details as required to complete transactions securely.
Can fees or quotations change?
Yes. Pricing, quotations, estimates, service fees, taxes, processing charges, third-party fees, and currency-related costs may be updated before final confirmation where necessary.
Why does my account show an outstanding balance?
Some services may involve staged payments, intake fees, revised final prices, subscriptions, property payments, implementation charges, or additional service fees. Your dashboard may display pending, failed, partial, or awaiting final payment statuses where applicable.
9. Documents & Supporting Information
What documents may be required?
Required documents vary by service and may include identification, passport, business registration documents, property records, investment documentation, employment documents, educational records, medical information where relevant, insurance documents, or other supporting materials.
Can I upload documents online?
Where available, customers may submit documents through online forms, customer account features, email, or other approved channels. Document upload availability may vary by service.
What if my documents are sensitive?
Sensitive documents should only be submitted through approved channels. We use reasonable safeguards to protect information; however, clients should avoid sending unnecessary sensitive data unless requested for the engagement.
Can missing documents delay my application?
Yes. Missing, incomplete, inaccurate, or unclear documentation may delay review, verification, consultation scheduling, service delivery, or final approval.
10. Customer Accounts
Do I need a customer account?
Some services may require a customer account to submit applications, track progress, view payments, access dashboards, receive updates, manage records, or communicate with our team.
What can I see in my customer dashboard?
Depending on available features, your dashboard may show advisory applications, service purchases, property purchases, subscriptions, payment status, assigned workflows, communication history, and related service updates.
Can employees access my application?
Authorized employees or personnel may access relevant information where necessary to review, assign, manage, support, or deliver services connected to your application or engagement.
What should I do if I cannot access my account?
Please use the available account recovery options or contact our support team through the official contact information listed on the website.
11. Communications & Notifications
How will I receive updates?
Updates may be sent by email, SMS, phone call, dashboard notification, WhatsApp, or other approved communication channels depending on your selected preferences, service type, and account settings.
Can I choose my preferred contact method?
Yes. Many forms allow you to select a preferred contact method. We may still use other contact methods where necessary for urgent, transactional, legal, payment, or service-related communication.
Can I opt out of messages?
You may opt out of certain promotional communications where available. However, service-related, payment-related, security-related, or administrative messages may still be sent where necessary to manage your account or engagement.
Why did I receive a payment or appointment message?
Payment links, receipts, appointment reminders, confirmations, and service updates may be sent when connected to an application, booking, purchase, consultation, subscription, or active engagement.
12. Privacy & Confidentiality
Will my information be kept confidential?
Information submitted to Auresana Horizon is treated with appropriate confidentiality and used for evaluating, preparing, administering, and delivering requested services.
Do you sell personal information?
No. Auresana Horizon does not sell personal information. Information may be shared only where reasonably necessary for service delivery, payment processing, technology support, legal compliance, professional referral, or approved implementation support.
Can my information be reviewed internally?
Yes. Relevant Auresana Horizon, personnel may review information where necessary to assess applications, prepare advisory work, assign tasks, deliver services, or manage customer support.
Can you refer me to third-party professionals?
Yes. Where specialized legal, immigration, financial, tax, healthcare, education, technical, security, or other professional expertise is required, clients may be referred to qualified independent professionals or trusted implementation partners.
13. Contact Us
If you have questions not answered on this page, please contact Auresana Horizon through our official support channels.
+233 30 000 0000