Privacy Policy

Auresana Horizon is committed to handling personal information responsibly and transparently. By using our website, submitting an inquiry, creating an account, applying for a service, booking an advisory engagement, purchasing a property-related offering, or making a payment, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and transactional information when you use our platform or interact with our business. The information collected depends on the service you use.

2. How We Use Your Information

We use collected information to operate and improve Auresana Horizon, including to:

• Respond to inquiries and service requests
• Process advisory bookings, service applications, and property-related submissions
• Manage user accounts and customer dashboard features
• Communicate updates, confirmations, receipts, and support responses
• Improve website performance, usability, and service delivery
• Maintain internal records and operational workflows
• Comply with legal, regulatory, and business obligations

3. Payments and Transactions

Certain bookings, applications, and purchases may require online payment. Payments are processed through trusted third-party payment providers such as Stripe.

Auresana Horizon does not store full payment card details on its own servers. Payment processors may collect billing information, card details, and transaction identifiers as necessary to complete and verify payments securely.

4. How We Share Information

We do not sell your personal information. We may share information only where reasonably necessary to operate our services, including with:

• Payment processing providers
• Professional partners or service support teams involved in delivering requested services
• Technology providers supporting hosting, authentication, communication, or analytics
• Authorities, regulators, or legal representatives where required by law or legal process

5. Data Security

We use reasonable technical and organizational safeguards to protect your information. These may include secure authentication, encrypted website traffic, controlled access to administrative systems, and secure third-party integrations.

While we take data protection seriously, no online system can guarantee absolute security. For that reason, we continually review and improve our safeguards where appropriate.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience, support account sessions, understand usage patterns, and enhance performance.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect some site functionality.

7. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights relating to your personal information, such as the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion where appropriate
• Withdraw consent where processing is based on consent
• Object to or restrict certain forms of processing, where applicable

To make a privacy-related request, please contact us using the details at the bottom of this page.

8. Data Retention

We retain personal information only for as long as reasonably necessary for service delivery, account administration, transaction records, internal business needs, dispute resolution, and compliance with applicable legal obligations.

9. Third-Party Services and Links

Our platform may include integrations, references, or links to third-party tools, websites, or service providers. Once you leave our website or interact with a third-party service, their own terms and privacy practices will apply.

We encourage users to review the privacy policies of any third-party service they use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Any updated version will be posted on this page with a revised effective date where appropriate.